Privacy Policy

Under EU data protection law, we act as a "controller" in relation to processing the personal data of our direct customers, i.e., the entity responsible for the information you provide. According to the General Data Protection Regulation (EU) 2016/679 of 27 April 2016 ("GDPR"), a controller is the entity that determines the purposes and means of processing your personal data.

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GDPR represents a system of standards and rules for collecting, processing, and deleting customer personal data. Through the principles on which the GDPR system is based, each customer authorizes the collection and processing of their personal information. Furthermore, companies are required to provide their customers with a transparent, clear, and specific ability to manage it.

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In this regulation, GDPR developers define two active users of personal data - the controller and the data processor. parts.neoten.eu as a SaaS service is both a data controller for customer data and a processor for their subscribers' data.

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Additionally, the regulation defines what information is considered "personal data" and is subject to GDPR regulation. Within the use of parts.neoten.eu service, our customers' personal data includes their account data - mandatory (email address as service login) and additional (name, phone number, Skype name), as well as online web session identifiers (browser, geolocation, device type and operating system, IP address, cookies). Furthermore, the service processes subscriber data by receiving their encrypted unique customer identifier (regID) and other web session information (browser type, IP address, geolocation, cookies, device type and operating system).

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parts.neoten.eu receives personal data solely for the smooth operation of the service, maintaining timely and guaranteed communication with the customer, and performing its functions in accordance with the services provided. parts.neoten.eu does not receive or store data that is unnecessary and does not participate in the service operation.

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The data that parts.neoten.eu receives is accessible to the customer exclusively in their personal account ("Account Settings") and to service specialists (technical, financial specialists, and customer managers) so they can perform their duties in ensuring service functionality. Thus, customers have the right to access, transfer, edit, or delete the data they provide to the service accordingly.

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Data collection is carried out on the condition that the customer has authorized it during their account registration (by agreeing to parts.neoten.eu terms of use). When changes are made to the parts.neoten.eu Terms of Use, the service informs its customers about these changes and updates the information on the Website, including the date of these updates. Customer data and subscribers' personal information are stored on a "lifetime" principle - maintained throughout the customer's lifetime. The customer can send a request to edit or delete personal data only from their email address, which serves as the customer's account identifier in the service.

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If you are a Gravitec customer and have questions about your data or wish to correct, update, modify, or delete your personal data stored with us, you should contact the customer support team at info@neoten.lv.

• To provide you with the services you request;

• To ensure the most effective display of our website content on your device;

• To contact you regarding our Services provision process;

• To fulfill our obligations arising from any contracts entered into between you and Neoten;

• To manage your Profile, including processing payments and refunds, and providing notifications;

• To ensure the security and integrity of our Website;

• To notify you about changes to our Services;

• To respond to and process any comments, requests, or complaints submitted by you regarding the Website and our Services, as well as any similar comments, requests, or complaints from other customers;

• To conduct research, statistical and behavioral analysis;

• To contact you for marketing purposes, where applicable;

• To administer our Website and for internal operations, including troubleshooting, data analysis, testing, research, statistics, and surveys;

• To make suggestions and recommendations to you and other Website users about services that may interest you or them.

When you visit parts.neoten.eu, We may collect information using common information collection tools, such as cookies and website navigation information, including browser type and language, IP address, and actions you take on the Website.

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We collect account information for each User, including:

• Basic account data such as name, phone, surname, and email address;

• Data and configurations required for technical purposes (e.g., senders and notifications);

• Log information necessary for debugging, security, and development in general;

• Account information necessary for billing and payments. We rely on third-party services, so they may receive encrypted payment instrument information and the customer's email that identifies them.

Data Collected About Our Users' End Users

Data collected about Our Users' users may include:

• Technical data related to notifications, messages, or emails;

• Technical and non-technical data provided by our users (e.g., phone numbers, user tags and aliases);

• Log information necessary for debugging, security, and development in general;

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We do not conduct any profiling. We do not extract any specific meaning from any data used by our users for targeting their marketing campaigns.

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We collect end-user information when they use Our Users' websites. This information may include, but is not limited to, anonymized IP addresses, location, system configuration information, and URLs of our users' websites that end users visit. We collect and use this data for operation, maintenance, and improvement of our services.

We may use third-party services such as:

• Microsoft Azure and AWS hosting providers. Servers are predominantly located in the European Union.

• Messaging service providers.

• Proprietary push notification infrastructures.

• Payment processors.

We do not sell, trade, or otherwise transfer our users' data or their users' data to third parties for commercial purposes.

parts.neoten.eu strives to ensure the security of your data. We use appropriate administrative and technical measures to protect our users' data. The measures we use are designed to provide a level of security appropriate to the risk of processing our users' and their users' personal data.

parts.neoten.eu is not intended for use by children. We do not knowingly collect any personal data from children under 16 years of age. If you are under 16 years old, please do not provide any personal data through our website or service.

We may make changes to this Privacy Policy as necessary or as required by law. Any changes will be published on the Website, and you will be deemed to have accepted the terms of the Privacy Policy on your first use of the Website following the alterations. We recommend that you regularly review this page to stay informed of updates.